0
Shopping Cart

Frequently Asked Questions (FAQs)

1) Registration

Do I need to register before placing an order?

You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases.

Why should I become a registered user?

You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.

You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability so purchase them quickly!


How do I change my account information?

As soon as you log on to your account with your email address and password, it will direct you to your account overview to update/edit your account information.

Can I change my email address in my account?

We will offer this function in the future.

I cannot find the answers to my questions, how do I reach Customer Service?

Email us at hello@society-a.com. If you’ve placed an order and you need our help about it, don’t forget to state your Order Number so that we can help you better.



2) Ordering

Can I order by phone?

Unfortunately, we do not take orders over the phone at this time. However, you may order directly from our online website or on your smartphone.


What kinds of payment methods do you accept?

We accept the following forms of payment:
  • Visa
  • MasterCard
  • Paypal
  • SocietyA Gift Cards that have been purchased and issued from Society-A.com

Is my privacy and personal information secure on your site?

Shopping on our site is safe and secure. Please click here to view the full details on how we protect your privacy and personal information.

Do you restock items that are sold out?

We do try our best to restock items that are sold out but these are all subject to availability from our partner brands! If you live in Singapore, you may want to contact us to find out if the item you’re looking for is still available.

Can I modify or cancel my order?

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.



3) Order Status

How do I check on the status of my order?

You may view the status of your order by logging into your SocietyA account and view your order status/history.

Confirmations are sent via email within 30 minutes when your order has been received or your shipment has been processed, based on the valid email address provided to us. If you did not receive any confirmation emails, please check your email spam filter.


Select Society-A.com as a trusted website domain in your spam filter.


To avoid any duplicate orders, please go to "MY ACCOUNT" to verify your order has been placed before resubmitting your order.

    Why was my order cancelled?

    SocietyA was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically cancelled.

    If your order has been cancelled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.

    If you still need assistance please contact us at
    hello@society-a.com with your order details.


      4) Shipping

      What kinds of shipping options do you offer?

      We offer a variety of shipping options and rates. Free shipping is available to all addresses in Singapore. Click here to view the details of our shipping options and rates.

      Which international countries do you ship to?

      We ship to all countries worldwide!

      How do I track my package after it has been shipped?

      As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.



      5) Exchanges & Returns

      What is your Return Policy?

      Local returns are accepted within 14 days from the shipped date while international returns are accepted within 30 days of the shipped date. Your Return Form and Invoice provide a postmarked date that specifies the last day you have to return your merchandise by mail or within our stores. Click here to view our Exchange & Return Policy.



      6) Gift Cards

      Can I redeem an E-Gift Certificate in a SocietyA retail shop?

      Our E-Gift Cards are redeemable online and cannot be redeemed in stores.