RETURNS & REFUNDS
The following Returns & Refunds Policy only applies to online purchases made through www.society-a.com.
All sales of Gift cards, jewelry and items marked as Sale are final. FINAL SALE items cannot be returned for exchange or refunds unless you have been sent a damaged or defective item. Please email us and report all damaged and defective items within 7 days of receiving your order. For all other items, to be eligible for an refund as described below, the merchandise must be returned unworn with all price tags and sanitary liner (for swimwear) intact and must be accompanied by the original return form and customs documents (if applicable). Please note that refunds will only be processed upon confirmation that the returned item(s) has been accepted by SocietyA’s orders team.
Returns must be unworn, unaltered, and unwashed with all tags attached. Gift Cards, jewelry and final sale merchandise may not be returned for a refund or exchange; unless received damaged, defective, or the wrong item(s).
HOW TO RETURN
Returns are accepted within 14 days for local orders and 30 days for international orders from the shipped date. Returns can be done via mailing the items back to our returns address or drop-off in person at our flagship stores in Singapore. SocietyA provides a return pick-up service for customers who are pressed for time and convenience. Please note that the return pick-up fee of $8 Singapore dollars will be deducted from the final refund amount. – More information below.
RETURNING VIA LOCAL PICK-UP SERVICE (SINGAPORE ONLY)
SocietyA now offers Returns Pick-Up Service to all Singapore orders! Save the trouble of going to post-office by letting us do the work for you.
To return an item, please send an email to email@example.com, stating “Return Pick-up [order number]” in your email subject, and send us a request for pick-up. Kindly allow us 1-2 working days to respond to you. Once your pick-up has been confirmed, we will notify you via email so that you can have the return package prepared.
Securely pack your merchandise and Return Form in a box or envelope of your choice (you may also use the original package if possible). Place the pre-printed Return Label on the outside of your package.
A return pick-up cost of $8.00 (Singapore dollars) will be deducted from your order refund amount.
RETURNING TO OUR ONLINE RETURNS ADDRESS
Your order will include an invoice, return form, and/or customs documents. Please securely pack your merchandise and Return Form in a box or envelope of your choice (you may also use the original package if possible). Place the pre-printed Return Label on the outside of your package. Please note that the Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable.
Mail your online returns to the following address:
KF Channel (S) Pte Ltd
10 Kranji Crescent
SocietyA reserves the right to decline any Return Item if the items do not meet the Return requirements as stated above.
RETURN DROP-OFF AT SOCIETYA FLAGSHIP STORE (SINGAPORE ONLY)
You are welcome to drop-off your return items directly at the SocietyA Flagship Store. All Returns done at our store will be assessed and considered for acceptance by SocietyA’s retail team. Upon acceptance of the return, you will be issued with a copy of your Returns Form with our store’s endorsement. You will be contacted within 3 working days from the Orders Team about the processing of your refund.
SOCIETYA FLAGSHIP STORE
#03-14A, Takashimaya S.C
Ngee Ann City,
371 Orchard Road,
Open daily: 10AM – 9.30PM
Call: +65 6331 4848
DAMAGE, DEFECTIVE, WRONG ITEM(S)
Should you receive damaged, defective, or the wrong item(s), please email us within 7 days of receiving your order, and return the merchandise within 30 days from receiving your order. Returns can be done via Self-Return, Return Drop-off or via SocietyA’s Return Service (chargeable, within Singapore only).
Please specify the damage, defect, or wrong item(s) on the Return Form. Upon receipt of your return, our Online Returns Department will inspect your merchandise. Returns must be unworn, unaltered, and unwashed with all tags attached. We do not conduct direct Exchanges. When your item has been returned and your Refund has been given, you would need to purchase a new item again.
Refunds will be made to your Paypal account or Credit Card, whichever was used upon the purchase, with the value of your refund amount. Shipping charges cannot be refunded. For purchases that qualify for free shipping, the refund will be made net of the shipping charges. Shipping charges are listed here.
RETURNS FOR ONLINE PURCHASES MADE WITH GIFT CARDS, E-CERTIFICATES OR STORE CREDIT CARDS
Refunds will not be made for items purchased using a GIFT CARD or E-CERTIFICATE from Society-A. If you are having issues with this, please contact firstname.lastname@example.org.
EXCHANGES AT SOCIETYA FLAGSHIP STORE (SINGAPORE ONLY)
We accept exchanges in size directly at the SocietyA flagship store. Please email us at email@example.com before your visit to confirm that the items are available in-store. Our orders team will reply within one working day. If the item is not available in-store, we can arrange for the item to be sent to the store within 2-3 working days.