FAQs

Do I need to register before placing an order?
You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases.

Why should I become a registered user?
You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.

You can browse, shop and, if necessary, complete your order at a later time. We’ll keep track of the items you’ve already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability so purchase them quickly!

How do I change my account information?
As soon as you log on to your account with your email address and password, it will direct you to your account overview to update/edit your account information.

Can I change my email address in my account?
We will offer this function in the future.

I cannot find the answers to my questions, how do I reach Customer Service?
Email us at care@society-a.com. If you’ve placed an order and you need our help about it, don’t forget to state your Order Number so that we can help you better.

Can I order by phone?
Unfortunately, we do not take orders over the phone at this time. However, you may order directly from our online website or on your smartphone.

What kinds of payment methods do you accept?
We accept payment via PayPal and SocietyA Gift Cards. On the PayPal payment gateway, you may use your Visa, Mastercard, or PayPal wallet to make payment.

What currency will I be charged in?
You can view prices in the Currency you have selected. When you are paying for the order, the payment will be reflected in our default currency of Singapore Dollars (SGD). If your payment card is registered with a different currency to the one you’re purchasing in, then your bank will convert the price using their exchange rate.

Is my privacy and personal information secure on your site?
Shopping on our site is safe and secure. Please click here to view the full details on how we protect your privacy and personal information.

Do you restock items that are sold out?
We do try our best to restock items that are sold out but these are all subject to availability from our partner brands! If an unavailable item or size interests you, join our Wait List! Simply click on the size you want and you will be prompted to input your email address. We will notify you if the item has been restocked.

Can I modify or cancel my order?
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

How do I check on the status of my order?
You may view the status of your order by logging into your SocietyA account and view your order status/history.

Confirmations are sent via email within 30 minutes when your order has been received or your shipment has been processed, based on the valid email address provided to us. If you did not receive any confirmation emails, please check your email spam filter.

Select Society-A.com as a trusted website domain in your spam filter.

To avoid any duplicate orders, please go to “MY ACCOUNT” to verify your order has been placed before resubmitting your order.

Why was my order cancelled?
SocietyA was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically cancelled.

If your order has been cancelled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.

If you still need assistance please contact us at care@society-a.com with your order details.

What kinds of shipping options do you offer?
We offer a variety of shipping options and rates. Free shipping is available. Click here to view the details of our shipping options and rates.

Which international countries do you ship to?
We ship to all countries worldwide! Please refer to our International shipping options here.

How do I track my package after it has been shipped?
As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier’s website.

Custom Duties or Taxes
All shipping rates are not inclusive of custom duties or taxes unless stated otherwise. Any custom duties or taxes that may be incurred will be borne by you. Custom duties or taxes will be charged to you by your customs prior or upon delivery and we are not liable for custom duties or taxes charged to you.

VAT Charges & Duties to Saudi Arabia & UAE
Any parcels going to the United Arab Emirates and Saudi Arabia will be liable for a 5% VAT charge due to new legislations that have come into effect from the 01 January 2018. Prior to delivery, your local customs office and/or the local courier service will request for payment of VAT and Duties.

What is your Exchange Policy?

Exchanges (Singapore Orders Only):
Exchanges are allowed for Singapore orders only. Exchanges can be done for a different size or to exchange to a new style.

How To Exchange?

  • In-store Exchanges at SocietyA Flagship Store: Please email us at care@society-a.com and state your order number, and exchange details. Our customer service reps will coordinate with the SocietyA Flagship Store on your exchange request, and you will be notified when the stocks are ready and reserved for you within 1-2 working days of your inquiry.
  • Online Exchanges: Please email us at care@society-a.com and state your order number, and exchange details. Our customer service reps will reply to your inquiry within 1-2 working days.

If you are an International Customer, please do a Return of your items to our Returns Address, and place a new order for the new size or style that you wish to purchase. We apologise for not being able to offer Exchanges for international orders at this point of time.

What is your Return Policy?
Local returns are accepted within 14 days from the shipped date while international returns are accepted within 30 days of the shipped date. Return your merchandise by mail or within our stores.

Exchange, Returns and Refunds Limitations
We do not accept exchange and returns of all Beauty products, Fabric Masks, Trunkshow items and specially requested orders. All SALE items are non-refundable.

Click here to view our full Exchange & Return Policy.

Can I redeem an E-Gift Certificate in a SocietyA retail shop?
Our E-Gift Cards are redeemable online and cannot be redeemed in stores. Do note that E-Gift cards must be redeemed in full and there will be no balance credit for partial redemption. 

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